Swasthik Kumar | Support Engineer

About

Technical support with a troubleshooting mindset.

Support Engineer with experience in web hosting, WordPress, Linux, DNS, SSL, databases and technical troubleshooting. I enjoy investigating technical issues, identifying root causes and implementing reliable solutions.

Experience

Professional Experience

Support Engineer

UNIFYCX

Mangalore, Karnataka

Apr 2025 – Present

Provide advanced technical support for web hosting services, resolving complex website, server, and email issues within SLA timelines.
Handle advanced WordPress troubleshooting including server optimization, version management, and theme/plugin conflict resolution.
Perform file and database restoration, malware cleanup, and permission corrections.
Diagnose SSL issues, server errors, and escalate unresolved incidents to higher teams.
Collaborate with DevOps and network teams to identify root causes and implement permanent fixes.

Junior Support Engineer

UNIFYCX

Mangalore, Karnataka

Jan 2024 – Mar 2025

Delivered first-level technical support, resolving 100+ client issues weekly via tickets and live chat.
Managed domain registration/renewal, DNS configuration, and hosting setup.
Installed SSL certificates and resolved related errors.
Troubleshot WordPress issues including file corruption and plugin conflicts.
Escalated complex cases to higher-level teams for resolution.

Machine Learning using Python - Internship

THANIYA TECHNOLOGIES

Mangalore, Karnataka

Aug 2022 – Sep 2022

Developed a heart disease prediction model using logistic regression.
Conducted data preprocessing, statistical analysis, and model evaluation using Python libraries including pandas, NumPy and scikit-learn.
Built a real-time prediction tool on Google Colab for diagnosis simulation.

Skills

Technical Skills

Database

Oracle SQLMySQL

Other

TroubleshootingDocumentationProblem Solving

Programming & Scripting

Core JavaCSQLMySQLPython

Testing & QA

Manual TestingFunctional TestingIntegration TestingSystem TestingUsability TestingPerformance TestingSmoke TestingRegression TestingTest PlanningTest Case CreationDefect TrackingBug ReportingSDLCWBT

Tools & Platforms

Git & GitHubLinuxGoogle Colab

Web Technologies

HTMLCSSWordPressWeb Hosting

Work

Projects

PROJECT

Tracing Duplicate Vehicle Number Plate

Machine Learning and IoT project for detecting duplicate vehicle number plates.

PythonMachine LearningYOLO V3OpenCVIoTESP32

An innovative final year project applying Machine Learning with Python to detect duplicate vehicle number plates using Contours and YOLO V3 models. An ESP32 module was used for real-time vehicle location tracking.

PROJECT

Online Movie Ticket Booking System

Database-driven online movie ticket booking system.

HTMLCSSPHPMySQLXAMPP

A DBMS mini project built to demonstrate database-backed movie booking workflows and user-friendly data handling.

PROJECT

Personal Bank Account Manager App

Android application for managing personal bank account information.

JavaAndroid Studio

A Mobile Application Development mini project developed with Android Studio and Java.

PROJECT

Archery Game

Interactive computer graphics archery game.

COpenGLGLUTCodeBlocks

A Computer Graphics mini project implemented using OpenGL and GLUT.

Education

2019 – 2023

Bachelor of Engineering

Computer Science

Vivekananda College of Engineering and Technology

Puttur, Karnataka

7.97 CGPA

2017 – 2019

PUC

PCMC

Ambika Padavi Poorva Vidyalaya

Puttur, Karnataka

85.33 %

2016 – 2017

SSLC

Sri Ramakrishna High School

Puttur, Karnataka

91.2 %

More

Languages

EnglishProfessional

KannadaNative

HindiLimited

Interests

📷 Photography💻 Open-Source Software🏏 Cricket🎵 Listening to music

Contact

Let's connect.

If you'd like to discuss a technical opportunity, project, or collaboration, feel free to reach out.

swasthikkumarkombettu@gmail.com +91 94813 61944 GitHub LinkedIn